We provide the utmost care to each and every package that we ship.
How and When
We use UPS (guaranteed) and USPS (not guaranteed on time) to provide our customers fast, affordable shipping to locations within the United States.
Orders received before 4pm eastern time are guaranteed to be shipped out by the next business day.
Currently only USPS has the capability of shipping to PO Boxes or to APO/FPO addresses. Also, we do not ship to any areas outside the United States.
Our products are made in the New York area, and sent flash-frozen to our distribution center in North Carolina. Because a large percentage of our x-New Yorker customers are in the southeast, we ship all our orders out from North Carolina.
Occasionally we may need to substitute an item in a gift crate. The substitution will be with a similar item, and you will be notified before processing.
We take great care in packing our products so that they arrive fresh and intact. Delicate products (Rainbow Cookies for example) are packaged in a temperature controlled pouch and boxed securely. Our customers tell us that even when shipped across the country our delicacies have been in fabulous condition when opened.